Privacy Policy

GTM Clarity (“GTM Clarity,” “we,” “us”), a delivr.ai product, provides B2B chat AI software. This policy explains what we collect, how we use it, and the choices you have.

The controller of your personal data is … (company number …), registered at …, …, …, …, ….

1. Information we collect

Information you provide

Account details (name, work email, company), billing information, and anything you submit through forms or conversations with us.

Conversation data

Messages exchanged between site visitors and the assistant, including metadata such as timestamps, pages viewed, and outcome (e.g., demo booked).

Identity & firmographic data

To resolve anonymous visitors into known accounts, we use the delivr.ai identity graph and hashed identifiers. We do not sell this data.

Usage & device data

Standard log data (IP address, browser, device) and product analytics used to operate and improve the service.

2. How we use information

• To operate, secure, and improve the service within your tenant;
• To resolve visitor identity and qualify leads for our customers;
• To process billing on a pay-per-conversion basis;
• To communicate with you and provide support;
• To comply with legal obligations.

3. How we share information

We share data with the subprocessors that power the service — see the full list on our Security page — with your instruction, or where required by law. We do not sell personal information.

4. Cookies

We use essential cookies to run the service and limited analytics cookies to understand usage. You can control non-essential cookies through your browser.

5. Data retention

We retain personal data only as long as needed to provide the service and meet legal obligations, then delete or anonymize it.

6. Your rights

Depending on your location (including under GDPR and CCPA), you may request access, correction, deletion, or export of your personal data, and may object to certain processing. Requests are handled by the customer's org admin (or our support team, on request) and fulfilled within 30 days; any destinations the customer has connected (e.g. Salesforce, HubSpot) are the customer's own responsibility to update. Contact us to exercise these rights.

7. Security

We encrypt data in transit and at rest and follow least-privilege access controls. See our Security page for details.

8. Children

The service is for business use and is not directed to anyone under 16.

9. Changes

We may update this policy; we'll revise the date above and, for material changes, notify customers.

10. Contact

Questions or requests: privacy@gtmclarity.ai.

To exercise the data-subject rights described in §6 by post, write to us at …, …, …, …, ….